Apart from equivocal words, there are words with similar sounds, e.g., cap and cab. Unless the context of words is well understood, words can seriously affect communication. I realize that due to equivocal qualities of given words one can say one thing and mean completely a different thing. Language use could be very intriguing if one took the time to think about words and their usage. Therefore, listening is important in personal communication, for success at work and in building interpersonal relationships (Battell, 2006, p. A true interpersonal relationship is one in which people react and respond to each other appropriately. Relationships are built on reciprocity in communication. It is only through listening and getting the information right that one can respond appropriately. When it comes to business, getting exactly what the client, customer or supervisor is saying is very poignant. Many mistakes happen in individual’s lives just because they did not listen effectively. This is a reflective paper in which I am going to share views on the importance of listening in communication, barriers to listening, and strategies of perfecting listening skills. However, whether on the telephone or any other media, I am personally convinced that listening is necessary for any two people to understand each other. People use different media to communicate. The most basic thing in communicating is ensuring the right message is received exactly as intended.īoth sender and receiver have to take proactive measures to ensure they send and receive the right messages. Communication is basically about sending and receiving information. Listening is an important element in the process of communication.
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